Danny Meyer is best known as the founder of Shake Shack and the legendary restaurants of his Union Square Hospitality Group in New York City. He joined host Jeff Berman on stage recently for the first Masters of Scale Live, presented by Capital One Business.
Later in the conversation, Danny’s daughter, Hallie Meyer, joined them on stage. Hallie is busy scaling her own food venture, the gourmet NYC ice cream shop Caffè Panna. The Meyers offer invaluable insights on how to scale great experiences for customers and teams.
Find out how to attend upcoming live Masters of Scale events at mastersofscale.com/live
Chapters:
00:00 Introducing Danny Meyer
04:22 The joy of discovery
06:14 The inspiration for scaling Union Square Hospitality Group
12:48 How Danny Meyer decides what to scale
16:37 Merging ideas to create something new
18:01 Inside Danny’s investment strategy
21:16 What Rome means to Hallie Meyer
23:49 The story of Caffè Panna
25:55 Hallie’s hesitation around scaling
29:45 Chasing perfection
32:57 The power of hospitality
34:57 Advice from Danny & Hallie