Today we will be diving into Shopify. We cover the revenue model of Shopify’s different business units by using Apple as a guide, how it monetizes different derivatives of merchant success, and Shopify’s philosophy, culture, and role in global commerce.

To help us break down Shopify, I’m joined by co-host Zack Fuss and our guest Alex Danco, who works on the Money team at Shopify.

Show Notes
[00:00:00] – Introduction
[00:03:03] – [First question] – What Shopify is as a product
[00:04:58] – Product pillar 1: Core[00:06:58] – Product pillar 2: Merchant services[00:09:02] – Product pillar 3: Ecosystem
[00:11:04] – Product pillar 4: Shop
[00:13:08] – The evolution of commerce with the rise of the internet
[00:20:01] – Differences between high and low-trust commerce
[00:24:48] – The role of friction and trust in stakeholder variety
[00:29:18] – Overview of all four product pillars’ business models
[00:32:10] – Shopify App Store
[00:33:16] – How Shopify competes and partners with their competitors
[00:35:53] – Shop Pay expands to Facebook and Instagram
[00:37:49] – Key areas where Shopify will continue to grow across their product pillars
[00:41:52] – Affirm, Klarna, Afterpay
[00:42:56] – Potential pitfalls of having such a high self-imposed quality bar
[00:44:12] – Conway’s law[00:44:12] – Aggregators versus platforms
[00:52:35] – Unique marketing aspects for Shopify’s sales and marketing with their subscription model
[00:55:37] – Shopify: A StarCraft Inspired Business Strategy