Michael Seibel is a partner and the CEO of YC. He cofounded Justin.tv, which was in the winter 2007 batch and Socialcam, which was in the winter 2012 batch.
In this video Michael comments on his essay Users You Don’t Want
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Topics
00:00 – Users You Don’t Want
1:30 – The spectrum of how users are using your product
3:00 – Users that take a lot of customer support time
5:50 – Don’t let the hijack users control the product roadmap